Terms of service

Terms of Service

Last updated: March 10, 2026

1. Acceptance of Terms

By accessing or using Zedda's digital currency exchange platform and services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

2. Description of Services

Zedda provides a digital currency exchange platform that enables users to:

  • Exchange digital currencies and stablecoins
  • Conduct peer-to-peer trading with escrow protection
  • Make cross-border payments using digital assets
  • Access multi-currency wallet services
  • Participate in B2B marketplace transactions

3. Eligibility and Account Registration

3.1 Eligibility Requirements

To use our Services, you must:

  • Be at least 18 years of age
  • Have legal capacity to enter into binding agreements
  • Not be prohibited from using our Services under applicable laws
  • Complete our KYC (Know Your Customer) verification process
  • Provide accurate and complete information during registration

3.2 Account Security

You are responsible for maintaining the security of your account credentials and for all activities that occur under your account.

4. Trading and Transaction Rules

4.1 Trading Conduct

  • All trades must be conducted in good faith
  • Users must honor their trading commitments
  • Manipulation of exchange rates or market prices is prohibited
  • Users must comply with all applicable laws and regulations

4.2 Escrow System

Our escrow system protects transactions by holding funds until both parties fulfill their obligations. Funds are released only upon confirmation of successful transaction completion.

4.3 Transaction Fees

We charge fees for certain services as disclosed on our platform. Fees are subject to change with reasonable notice.

5. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

  • Money laundering, terrorist financing, or other illegal activities
  • Fraud, impersonation, or providing false information
  • Attempting to manipulate or disrupt our platform
  • Using our Services for gambling or other prohibited purposes
  • Violating any applicable laws or regulations
  • Circumventing our security measures or verification processes
  • Creating multiple accounts to evade restrictions

6. Compliance and Regulatory Requirements

6.1 KYC/AML Compliance

We are committed to complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Users must provide required documentation and information for verification.

6.2 Reporting Requirements

We may be required to report certain transactions to regulatory authorities as mandated by applicable laws.

7. Risks and Disclaimers

7.1 Digital Currency Risks

Digital currency trading involves significant risks, including:

  • Price volatility and potential loss of value
  • Regulatory changes affecting digital currencies
  • Technical risks and potential system failures
  • Liquidity risks in certain markets

7.2 Platform Availability

While we strive for continuous availability, our platform may experience downtime for maintenance, updates, or due to technical issues.

8. Limitation of Liability

To the maximum extent permitted by law, Zedda shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses.

9. Indemnification

You agree to indemnify and hold harmless Zedda from any claims, damages, or expenses arising from your use of our Services or violation of these Terms.

10. Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, suspicious activity, or as required by law. Upon termination, you may withdraw your funds subject to applicable restrictions.

11. Dispute Resolution

11.1 Internal Resolution

We encourage users to first attempt to resolve disputes through our customer support channels.

11.2 Arbitration

Any disputes that cannot be resolved internally may be subject to binding arbitration in accordance with applicable arbitration rules.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Zedda is incorporated, without regard to conflict of law principles.

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated to users with reasonable advance notice. Continued use of our Services after changes constitutes acceptance of the modified Terms.

14. Contact Information

For questions about these Terms of Service, please contact us at:

General Inquiries: enquiries@zedda.co